Managed IT & support
Managed IT services and maintenance for SMEs.
We manage, monitor and maintain the IT of small and mid-sized businesses day to day, remotely and on site, so you can focus on your work. Essential plan from €25 excl. VAT per device per month.
- Proactive monitoringAlerts on failures and full disks
- Maintenance & updatesScheduled security patches
- User supportPhone and remote sessions
- Fleet planningInventory and timely renewals
How it works
Managed IT: preventing outages instead of suffering them.
A lightweight agent on each computer reports the state of your IT. When an early warning appears, we act remotely, often before you notice anything.
- 01
Continuous monitoring
A light agent on each computer and server reports disk space, updates, antivirus and backups.
- 02
Alert before the outage
Disk nearly full, failed backup, stuck update: the alert reaches us before your staff notice anything.
- 03
Remote or on-site fix
Most issues are fixed remotely. Otherwise a technician comes to you within our area, as set in your contract.
- 04
Report and advice
You know what was done, what is ageing and what to budget for.
Scope
Everything your IT maintenance contract covers.
Workstations
Updates, antivirus, performance, business software installs.
Servers and NAS
Disk space, services and updates monitored.
Microsoft 365 and Google Workspace
Accounts, licences, sharing and mailbox security rules.
Backups
Daily backup checks and restore tests.
Network and WiFi
Router, firewall, switches and WiFi access points monitored.
Joiners and leavers
Accounts ready on day one, access closed on departure.
Typical projects
What managed IT actually changes for an SME.
Accounting firm, 12 computers
Ageing equipment and nobody in charge.
- Audit
- Updates
- MFA
- Tested backup
Estate agency, 3 branches
Each branch does things its own way.
- Single inventory
- Central accounts
- Remote support
Construction firm
Site teams keep losing files.
- Microsoft 365
- Sync
- Secured mobiles
Veterinary clinic
Business software crashes mid-consultation.
- Monitoring
- Alert
- Fix before the outage
Typical examples to illustrate how we work: these are not client references.
Managed IT plans
Managed IT Essential
The basics, done properly
€25 excl. VAT per device per month
- Workstation monitoring and maintenance
- Security updates
- Remote user support
- Baseline security (antivirus, firewall)
Managed IT Premium
Security, follow-up and advice
Based on a survey
- Workstation monitoring and maintenance
- Security updates
- Remote user support
- Baseline security (antivirus, firewall)
- Enhanced protection (EDR)
- Monitored and tested backups
- Equipment management and inventory
- Periodic report and advice
- Contractual priority response
| Service | Managed IT EssentialThe basics, done properly€25 excl. VAT per device per month | Managed IT PremiumSecurity, follow-up and adviceBased on a survey |
|---|---|---|
| Workstation monitoring and maintenance | included | included |
| Security updates | included | included |
| Remote user support | included | included |
| Baseline security (antivirus, firewall) | included | included |
| Enhanced protection (EDR) | not included | included |
| Monitored and tested backups | not included | included |
| Equipment management and inventory | not included | included |
| Periodic report and advice | not included | included |
| Contractual priority response | not included | included |
| Request a quote : Managed IT Essential | Request a quote : Managed IT Premium |
Getting started
Moving to managed IT in five steps.
IT audit
Written inventory of computers, servers, licences and contracts.
Proposal
Scope, response times and price in writing.
Setup
Monitoring tool and backups installed.
Handover
Your staff get a support number and email.
Follow-up
Regular review of your IT and priorities.
What's included
What the contract covers
- An up-to-date inventory of computers, servers, licences and network equipment
- Monitoring with alerts on failures or full disks
- Scheduled security updates for Windows, macOS and common software
- Backups checked with regular restore tests
- User support by phone and remote session
- On-site visits within our area, depending on the service level chosen
What we agree with you
- Hours covered and response times, written into the contract
- Scope: computers only, servers, Microsoft 365 or Google Workspace, printers
- How often you get reports and review meetings
Service area
Managed IT services across Provence-Alpes-Côte d'Azur
- PACA regionOn-site work includedAlpes-Maritimes, Var, Bouches-du-Rhône, Vaucluse, Alps
- Elsewhere in FranceTravel chargedQuoted by distance
- All of FranceRemote supportSecure session with your permission
Departments
- Alpes-Maritimes (06)
- Var (83)
- Bouches-du-Rhône (13)
- Vaucluse (84)
- Alpes-de-Haute-Provence (04)
- Hautes-Alpes (05)
Main towns
- Mougins
- Cannes
- Antibes
- Nice
- Sophia Antipolis
- Grasse
- Valbonne
- Le Cannet
- Mandelieu-la-Napoule
- Fréjus
- Toulon
- Aix-en-Provence
- Marseille
FAQ
Frequently asked questions
Does managed IT replace an in-house IT person?
In a small company it can; in a larger one it complements them, taking on monitoring, updates and peaks in workload.
Can we start with an audit only?
Yes. The audit gives you a written assessment of your IT that you can use with or without us.
How much does managed IT cost for an SME?
The Essential plan starts at €25 excl. VAT per computer per month. The Premium plan, which adds enhanced protection and closer follow-up, is priced after a survey of your IT.
What is the difference between Essential and Premium?
Essential covers monitoring and maintenance, security updates, user support and baseline security. Premium adds enhanced protection (EDR), monitored backups, equipment management, periodic reports, advice and contractual priority response.
Do you work on site or only remotely?
Both. Most requests are solved remotely; we travel on site anywhere in the Provence-Alpes-Côte d'Azur region. Elsewhere in France, support is remote and a site visit can be arranged and charged.
Do you manage Microsoft 365 and Google Workspace?
Yes: account creation and leavers, licences, sharing, multi-factor authentication and mailbox security rules.
Is there a minimum term?
Term and cancellation conditions are stated in the quote before signing. We adapt them to your situation, for instance after an initial period.
What happens if a computer breaks down?
Your staff contact us by phone or email; we work remotely first, then on site if needed. Covered hours and response times are set in the contract.
How much does an IT maintenance contract cost for a small business?
At AroData, the Essential managed IT plan starts at €25 excl. VAT per device per month. The exact scope is set after an inventory of your equipment.
How do I choose an IT provider for a small business?
Choose one that puts its scope and response times in writing, monitors your devices instead of waiting for failures, tests backups and can come on site. AroData works on site across the PACA region, including Cannes, Nice, Antibes, Grasse, Mougins and Sophia Antipolis.
See also
Tell us about your sites, devices and lines.
Describe where things stand today. We come back with specific questions, then a costed proposal.
- +33 4 22 53 75 24
- contact@arodata.fr
- Mon–Fri: 9:00am – 6:00pm (CET)
- 62 Impasse Font Roubert, 06250 Mougins, France